SAP Joule

Ask. Act. Achieve. — With Joule, SAP’s Intelligent Assistant

Joule is SAP’s AI copilot designed to enhance user interaction with SAP systems. It leverages large language models (LLMs) and SAP’s business context to simplify access to information, automate processes, and improve user experience. Joule provides conversational interactions, allowing users to ask questions, execute transactions, and receive insights within various SAP applications.
Joule is an embedded generative AI assistant introduced by SAP that works across its cloud solutions like SAP S/4HANA Cloud, SAP SuccessFactors, SAP Business Technology Platform (BTP), and more. It provides natural language interaction, enabling users to ask questions, generate content, receive insights, and take action — all within SAP’s ecosystem.

What is Joule in SAP?

SAP Joule is:

A generative AI assistant embedded in SAP applications.
Designed to help users interact with SAP systems using natural language.
Integrated across SAP S/4HANA, SAP SuccessFactors, SAP Ariba, SAP Customer Experience, and SAP Business Technology Platform (BTP).

Key Capabilities

Contextual Answers

Joule provides answers based on the user, the specific SAP transaction, and the customer’s business data.

Cross-Application Reasoning

It maintains user context and can reason across different SAP applications and systems.

Document Grounding

Joule uses Retrieval Augmented Generation (RAG) to ground its responses on business documents and link to the referenced sources, ensuring accuracy and reliability.

Security and Compliance

Joule integrates with existing SAP security protocols, inheriting user authorization and authentication, and ensuring data privacy.

Use Cases of SAP Joule

HR (SAP SuccessFactors): Ask “How many employees left last quarter?” and get an immediate answer.

Finance (SAP S/4HANA): “Show me overdue invoices over $10,000” — Joule fetches the data instantly.

Procurement (SAP Ariba): Helps review contracts and suggests optimal vendors.

Sales (SAP Customer Experience): Recommends upselling opportunities based on past purchases.

Developer Help (SAP BTP): Assists in writing code or creating workflows on the Business Technology Platform.

Key features of SAP Joule

1. Natural Language Interaction

Joule allows users to interact with SAP systems using simple, conversational language—no need for complex commands or navigation.

2. Context-Aware Intelligence

It understands the context of your business role and task, providing relevant and accurate responses based on real-time data.

3. Embedded Across SAP Applications

Joule is integrated into core SAP products like S/4HANA, SuccessFactors, Ariba, and Customer Experience, offering a consistent AI experience.

4. Productivity Enhancement

It automates repetitive tasks, generates reports, and surfaces actionable insights to help users work faster and more efficiently.

5. Proactive Recommendations

Joule doesn’t just respond—it proactively suggests next steps, identifies trends, and offers solutions based on historical and current data.

6. Cross-Application Integration

Joule connects information from various SAP systems, helping users make decisions with a full view of their business processes.

7. User-Friendly Guidance

It guides users through workflows and helps complete transactions with step-by-step support.

8. Enterprise-Grade Security and Compliance

Built with SAP’s AI ethics and governance framework, Joule ensures data privacy, integrity, and compliance with enterprise standards